Loading spinner...

Frequently Asked Questions

Lotto
If I win the jackpot, who pays for the training and vets fees for the horses?

All fees associated with the upkeep of your horses are included as part of the prize. You won't have to pay anything for your year of ownership!

If I win the jackpot, where will the horses go?

Don't worry, we won't be dropping the horses off for you to keep in your living room! The horses will go into training with one of our partner trainers of your choosing. The horses will be stabled at the trainer's yard and looked after by their team.

If I win the jackpot, what happens to the horses at the end of my ownership period?

Depending on whether or not the horses were leased or bought outright, the horses will go back to their original owners or be kept by Racehorse Lotto.

If I win the jackpot and one of my horses wins, who gets the prize money?

You do! Your horses could keep winning you prize money throughout your period of ownership, giving you a fantastic additional prize on top of what you already won!

How much of my ticket is donated to charity?

20% of all lotto ticket sales are donated to our charitable partner Racing Welfare.

On The Nose
What do you mean by "the nose" exactly?

The pixel in the image that is furthest forward on the horse's head.

How do you decide which entry is closest?

For each entry, we add the horizontal distance from the correct pixel to the vertical distance from the correct pixel. This is the total distance.

The entry with the lowest total distance is counted as the closest.

What happens if multiple entries are equally close?

If more than one entry is equally close and eligible to win a prize, one of those entries is randomly selected to win the prize.

The other entries that weren't randomly selected then become eligible to win the next prize tier before other less close entries become eligible to win. This is applied for each prize tier until all prizes have been awarded.

Payment
What payment methods do you accept?

We can only accept debit cards registered in the UK.

Why don't you accept PayPal?

PayPal don't work with gambling companies, so unfortunately we cannot accept payments via PayPal.

Why can't I pay with a credit card?

Since April 2020, new regulations introduced in the UK disallow the use of credit cards for gambling transactions. As such we can't accept payment via credit card.

How do you keep my card details safe?

All card payments are processed by international payment processor checkout.com. They are fully PCI DSS compliant.

Your full card details are never transferred to our servers in any form - we don't want them! They are only sent directly from your browser to checkout.com's servers in fully encrypted form.

Support
How do I know if I have won?

We contact all winners by email and/or phone. It is important you ensure the contact details on your account are correct to enable us to reach out to you.

How long do I have to claim a prize?

If you win a prize, you will have one month from the date we first contacted you about your prize to claim it. We will attempt to contact you multiple times to give you your prize. If you haven't responded after one month then the prize will be forfeit.

I am having trouble logging into my account.

You can reset your password here. If you are still having issues drop us an email at info@racehorselotto.com or give us a call on 0800 019 0324.

How much does a ticket cost?

A weekly lotto ticket is £3. Our raffle and special draw prices vary in cost. There is also an alternative postal entry method available for all paid draws.

How can I get in touch?

If you have any questions or feedback, just drop us an email at info@racehorselotto.com or give us a call on 0800 019 0324. Alternatively, chat with us via our Facebook page.