How does COVID-19 affect Racehorse Lotto?
We know this time of great uncertainty is having a huge impact on our lives and the lives of those we love. Many in the racing industry remain responsible for the welfare of thousands of racehorses and continue to do everything they can to keep not only themselves and their colleagues safe, but the animals they work with, love and care for on a daily basis.
We are continually monitoring the guidelines and advice provided by the UK Government, Public Health England and the British Horseracing Authority and hope for a swift end to this crisis and a return to regular racing as soon as it is safe to do so.
We recognise that the horseracing aspects of our prizes will not all be redeemable immediately due to racing not being on or events not being open to the public. Should you win one of these prizes, we will carefully manage this process with you and ensure that you are able to redeem the prize further down the line once racing resumes and events are open to the public again. The cash components of all of our prizes can be redeemed immediately when won.
If you have any queries or questions regarding any of our prizes or games, just drop us an email at firstname.lastname@example.org or give us a call on 0800 019 0324. Alternatively, chat with us via our Facebook page.
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